Frequently Asked Questions (FAQ)

HomeFrequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)2020-02-28T11:26:56+00:00

Here is a list of frequently asked questions. We hope they will aid in your decision to choose Buxton’s Boxes for your storage needs.

How long will it take to complete my transaction on move-in day?2019-11-25T11:21:19+00:00

The entire move-in process should take 15-20 minutes. Please keep in mind that this time could vary depending on whether there are other customers ahead of you when you arrive. Mornings are usually the slowest period of the day while afternoons and week-ends are much busier.

Do you offer trucks for rent?2019-11-25T11:20:34+00:00

Yes, we have U-Haul trucks, of various sizes, when available.

Who else has access to my unit?2019-11-25T11:20:06+00:00

Once you are assigned a unit, you store it, you lock it and you keep the key. In addition, you will also be able to choose your own personalized gate access code in order to operate our electronic gate system. Therefore, only those whom you wish to have access to your unit will be able to get in.

Do you carry insurance on contents being stored?2019-11-25T11:19:34+00:00

No. For your convenience, we have information available in our office for an optional insurance plan. But first you may wish to check with your current insurance carrier as your possessions may already be covered through your present policy.

What type of documentation do I need to rent a unit?2019-11-25T11:19:14+00:00

You will need a valid driver’s license or a state/federal ID card with a picture.

Can I pay for my unit over the telephone?2019-11-25T11:18:42+00:00

You will need to visit our office for the initial lease of your unit to make the first payment and fill out the paperwork. After that you may call to make payments by credit card.

What is the minimum time that I can store items?2019-11-25T11:18:19+00:00

The minimum time for a rental agreement is one month, thereafter you will be charged on a monthly basis.

Are carts, dollies and handtrucks available?2019-11-25T11:18:00+00:00

Yes, free carts, dollies and handtrucks are available for your use.

What payment options do you offer?2019-11-25T11:17:38+00:00

We accept major credit cards (Visa, Mastercard, Discover and Amex), checks, cash or automatic debit from your credit card. These payment plans can be arranged to make your payments easier, since we do not send out bills each month.

Is there pest control?2019-11-25T11:17:20+00:00

Yes, we realize that pests will often find their way into the cleanest facility so we provide periodical visits to prevent all kinds of rodents. We also provide free insect packets inside your unit.

Do you carry moving/packing supplies?2019-11-25T11:16:56+00:00

Yes, we carry a large selection for your convenience.

What is climate control?2019-11-25T11:16:17+00:00

Climate control units are kept at a comfortable, steady temperature constantly. This is a must for items that are sensitive to heat and/or humidity.

Do you have climate controlled units?2019-11-25T11:15:59+00:00

Yes, we have various sizes available.

What are the office hours?2021-01-18T17:14:16+00:00

The office will be open seven days a week:
Monday – Friday – 8:00 a.m. – 5:00 p.m.
Saturday – 8:00 a.m. – 3:00 p.m.
Sunday – 9:00 a.m. – 1:00 p.m.
Appointments are also available

What are the access hours to my unit?2019-11-25T11:15:17+00:00

You have access to your unit 365 days a year from 6:00 a.m. – 10:00 p.m.

Is a deposit required?2019-11-25T11:14:31+00:00

Yes, a half month’s security deposit is required and is refundable after the unit is vacated and left in broom swept clean condition.

Are the leases month to month?2019-11-25T11:14:11+00:00

Yes, we do not pro-rate rent so your lease begins on the day you sign a contract.